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715-824-5051

Black Cloud Diesel Performance, LLC BBB Business Review
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BlackCloudDiesel Performance

THANK YOU FOR SHOPPING BLACK CLOUD DIESEL PERFORMANCE!

Dear Valued Customer:

Thank you for a purchasing a product from Black Cloud Diesel Performance! We appreciate your business and look forward to serving you again at BlackCloudDiesel.com.

If you have any questions about a Product/Part or Core Return address, CONTACT US AT 715-824-5051 BEFORE RETURNING PARTS FOR CORRECT RETURN ADDRESS AND RETURN NUMBER.  If you send a return to the office address, you will be charged what it costs us, to ship your core/return from our office to the manufacturer.

Please read our Core Charge and Core Return Policies below.

Sincerely,

The Team at BlackCloudDiesel.com

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CORE RETURNS

Follow specific core return information for your part included in your package.

If you have lost your core return information CALL 715-824-5051 for the correct address to ship your core to.

If you send a return to the office you will be charged what it costs us to ship your core/return from our office to the manufacturer/shop, etc.

UP-FRONT CORE CHARGES/CONDITIONAL CORE REFUNDS

All up-front core charges will be refunded within 7 business days of receipt and conditional inspection of the core(s) to the correct return location and in keeping with the Manufacturer’s core/return refund policy.

All cores must be 100% “Like for Like” and “Part Number for Part Number” in the original box with all required paperwork completed. If you have any questions give us a call at 715-824-5051.

Up Front Core Charges will be refunded partially or in-full when the core inspection has verified the core condition.

Conditional Core Charge Refund:  Some or all of the core charge may not be refunded if the core is not rebuildable, is rusted, has been burned, shows signs of damage and/or tampering and any other condition causing the part to be unbuildable. Possible signs of damage and/or tampering include dents, breakage, burns, water damage, alternate fuel usage, missing parts or accessories, evidence of disassembly or other reasons as determined by the core inspector. You will be notified of the final determination of the core inspector if there is a problem with your return, otherwise you will receive an email with your refund receipt to the email address you provide.

 


IMPORTANT: 7.3L FORD POWERSTROKE REMANUFACTURED INJECTOR CORE RETURN POLICY IS DIFFERENT FROM A PART RETURN OR OTHER INJECTOR CORE RETURNS AND ALSO INCLUDES BUT NOT LIMITED TO THE FOLLOWING:

7.3L FORD INJECTOR CORE RETURN/CORE CHARGE AGREEMENT

Check box required in order for the order to be placed, stating “I agree to core policy” applies to every order placed.

You are responsible for the condition of any parts you return for any reason. Pack all returns carefully with adequate cushion and wrap to protect against damage, leaking or any other shipping related concern.

7.3L INJECTOR CORE RETURN / SHIPPING NOTE: $25 UPS Ground Shipping includes Core Return Shipping Label, located inside the box, to be used for return of your used injectors (cores). The Heavy Duty double-box and packaging can be saved and re-used for return of injector cores.

Flat Ship Rate and Return Label applies ONLY to Lower 48 States, those outside the Lower 48 States will be contacted regarding additional shipping costs before order is processed for shipment.  Return Label and Return Costs NOT Included for locations outside the Lower 48 States.

7.3L INJECTOR CORE DEFINITION AND CORE POLICY

Injector Cores are the old injectors out of your truck -the truck you are buying these injectors for. All injector cores are due back by the due date included with your Return Label and warranty paperwork.

INJECTOR CORES MUST BE A SET, LIKE FOR LIKE, AND MUST BE THE SAME INJECTORS THAT CAME OUT OF THE TRUCK THAT THE PURCHASED INJECTORS ARE FOR! 

Injectors that will NOT be suitable as cores:

 -Injectors returned to us which are out of a salvage yard,

 -Injectors which have been used for or were exposed to veggie oil,

 -Injectors which have been burned, or

 -Injectors which have been externally damaged.

 -Injector which has previously been disassembled.

 -Injectors that are mis-matched; cores must ALL be same injector code.

YOU WILL BE RESPONSIBLE FOR THE REPLACEMENT OF ANY SEVERELY DAMAGED OR NON REPAIRABLE CORES:

*7.3L Injector Core Replacement Fee - $75 per non rebuildable core.

*7.3L Damaged Solenoid - $50 each

7.3L INJECTOR WARRANTY REQUIREMENTS:  Unlimited Diesel Performance requires an oil change be performed, and a new fuel filter installed with all injector installations. You will need to provide the part number/serial numbers on Warranty Information sheet. 

*Please be sure your tank, fuel lines and rails are CLEAN before installation. *Contamination can cause a new set of injectors to instantly malfunction.

 

ATTENTION:

ALL ALASKA, HAWAII AND NON-US CUSTOMERS:

*** MUST PAY UP-FRONT CORE CHARGE OF $600.00 BEFORE INJECTORS WILL BE SHIPPED***. CORE CHARGE WILL BE REFUNDED AFTER INJECTOR CORES HAVE BEEN RECEIVED AND INSPECTED. CLICK HERE TO MAKE PAYMENT.

*** WILL BE CHARGED $25 UPFRONT FOR SHIPPING AND WILL BE CONTACTED REGARDING ADDITIONAL SHIPPING REQUIRED.

*** ANY CUSTOMS/BROKERAGE OR OTHER FEES ARE THE RESPONSIBILITY OF THE PURCHASER AND ARE NOT INCLUDED IN INJECTOR PURCHASE PRICE OR SHIPPING OR CORE RETURN SHIPPING PRICES OR PAYMENTS.

*** PURCHASER IS RESPONSIBLE FOR CORE RETURN SHIPPING AND ALL ASSOCIATED CORE RETURN, BROKERAGE OR OTHER FEES OR CHARGES.

*Ford 7.3L Injector Core Return/Core Non-Return Policy

1- Cores must be returned by included Due Date or arrangements made for return of cores. All Manufacturer’s core definitions, requirements and exclusions apply.

2- If cores are not returned and no arrangements or contact have been made with Black Cloud Diesel you will be invoiced for $600.00 to replace the cores that have not been returned. That is the policy of our supplier and it is non-negotiable.

3- If you fail to respond to the invoice within two weeks, your account will be turned over to collections. An additional Late Fee of $350 will be added to your invoice for a total of $950.00 in charges for non-return of cores.

4- At this point, your cores will no longer be accepted for return. Once your account has been assigned to our attorney for collection, all business transactions as well as all communication will be handled strictly through that agency.

5- Non-Return of injector cores will VOID any Warranty.

6- In Summary; if you fail to return your cores, and fail to contact us, and fail to return our calls, and fail to return our e-mails, your account will then be handled by our attorney for collection of your $600 core amount PLUS $350 Late Fee applied = $950 and, your Warranty will be VOIDED.

 

*7.3L Injector Core Price of $600 per set/$75 per injector effective as of 10-12-2015.

We appreciate you staying in contact with us and are happy to work with you if you need to make arrangements to accommodate delays. If you stay in contact with us and we know what’s truthfully going on, there shouldn’t be a problem working out your core return.