THANK YOU FOR SHOPPING BLACK CLOUD DIESEL PERFORMANCE!
Dear Valued Customer:
Thank you for a purchasing a product from Black Cloud Diesel Performance! We appreciate your business and look forward to serving you again at BlackCloudDiesel.com
If you have any questions about a Product/Part or Core Return address, CONTACT US at 715-824-5051 BEFORE RETURNING PARTS for return authorization and correct return address.
If you send a return to the business office address you will be charged for shipping to the correct returns address.
ANY RETURNS MUST HAVE PRIOR AUTHORIZATION. If you return a part without prior authorization or refuse a delivery (unless visibly damaged) you will not receive a refund.
If a package is visibly damaged in shipment and you refuse the delivery contact us immediately at 715-824-5051!
If a package that has been delivered is visibly damaged CALL US immediately at 715-824-5051 -do not open before calling us. You may need to take pictures before doing anything else!
Please read our Cancellation and Return Policies below.
The Team at BlackCloudDiesel.com
If you wish to cancel your order prior to its shipping, Black Cloud Diesel Performance will charge you a Cancellation Fee up to 10% of total purchase price and will be deducted from your order total before the amount is refunded to your card. Cancellation Fee covers the processing and transaction charge expenses Black Cloud Diesel does incur when receiving and refunding any order by the credit card clearinghouse service.
Custom Order/Made to Order parts or custom modified parts cannot be returned or cancelled once work has begun.
CONTACT US BEFORE MAKING ANY RETURN FOR PROPER RETURN ADDRESS:
If there's been a problem with your order, or if you have lost your CORE RETURN ADDRESS, CONTACT US BEFORE RETURNING PARTS FOR CORRECT RETURN ADDRESS AND RETURN NUMBER. If you send a return to the office address, you will be charged what it costs us to ship your core/return from our office to the manufacturer.
If you receive a damaged product, or it does not meet your expectations, and wish to return it, you must contact Black Cloud Diesel Performance at 715-824-5051 BEFORE RETURNING for instructions on how and where to ship your new/unused/uninstalled item for return. Returns have be pre-arranged for a refund.
We will require that the product be in the original packaging, with the return number we provide to you clearly marked on the package and with return number noted inside the package, shipped by you prepaid within 30 days of order date, and with a copy of the invoice for a conditional refund or exchange following inspection of the product. Other restrictions may apply.
***A Restocking Fee of 20% of order grand total will be deductied from all return refunds.
***The amount we paid to ship product to you will be deducted from refund.
1. UNOPENED ITEMS- We will refund you for the pre-arranged return of an unopened item less cost of shipping and less 20% Restocking Fee for any reason within 15 days of the original purchase date.
2. OPEN ITEMS- We will refund you for the pre-arranged return of certain opened items (NOT including any electronics, custom order/made-to-order, or custom programmed items) less cost of shipping product to you and less 20% Restocking Fee if return meets these criteria:
-must be in as-new condition,
-in original packaging with the packing slip,
-must include any/all warranty cards, manuals and accessories
-Return Must be within 30 days of the original purchase date. Exceptions noted below.
-Return Must be pre-approved.
-You will be responsible for the shipping and return shipping costs.
-You are responsible for the condition any returned product is received in. Please make sure the box you return your product in is securely wrapped. If product is not received by us in resaleable condition it is not eligible for refund. It can be shipped back to you at your request. You will pay cost of shipping such product back to you.
We DO NOT accept returns on the following:
1. Any non-standard item that is manufactured or modified to a specific customer's needs (ex. Custom-tuned chip, custom-order or made to order exhaust parts, etc.).
2. Exhaust systems, down pipes, or other exhaust component after it has been installed.
3. Any electronic components!
4. Any parts if they have been installed on the vehicle.
5. Any liquid product after the manufacturer's seal has been broken.
6. Any return after 30 days.
7. Items damaged due to improper installation, abuse, misuse, or neglect will not be eligible for replacement or accepted for return.
8. Any item without a copy of the original invoice, return form, and RGA# unless other special arrangements have been made.
9. Please check thoroughly to see that you have -received the correct components/parts,-received all parts ordered and necessary, -and appear to be in working order before beginning any installation.
10. By placing an order with Black Cloud Diesel Performance, you implicitly agree to all policies and terms.
Chargebacks will be turned to collection. This will affect your credit rating.
You may return MOST new, unopened items within 30 days of delivery for a refund if you contact us first to make arrangements. If the return is a result of our error (you received an incorrect or defective item, etc.) we'll pay the return shipping costs.
You should expect to receive your refund within two to four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time, (typically 5 to 10 business days), receipt and inspection completion (typically 2 to 5 business days), and the time it takes your bank to process our refund request (typically 2-4 business days). We will process your return as quickly as possible however some of the time required in the process (see above) is beyond our control.
You are responsible for the condition of any parts you return for any reason.